1. Booking and Availability

All bookings are subject to availability. A booking is only confirmed once you have received a booking confirmation from Cloud Nine. If you do not receive this please get in touch with us cloudnineplymouth@gmail.com

2. Payment and Additional Requests

The full balance for any booking must be received two full weeks before the party date. Any additional booking requests or modifications to the original agreement must also be requested and agreed upon at least two weeks prior to the event. The booking will not go ahead unless full payment is received.

3. Cancellation and Refund Policy

For party bookings - A 50% deposit will need be taken upon booking to secure your date/time, with the remainder being due 2 weeks before the party date. No refunds will be issued for cancellations made within the period of to two weeks prior to the scheduled party date or at any point thereafter.

4. Supervision and Safety

Cloud Nine run themed play days & parent and toddler groups, these are stay and play events  with no drop off facility and as such, parents/ guardians retain full responsibility for the safety and conduct of their children at all times. 

At party bookings Cloud Nine staff are present solely to assist with setup of pre-agreed activities and pack-down. Cloud Nine accepts no responsibility or liability for the personal safety of children or any injuries sustained while playing with toys or equipment. Please ensure any signage related to safe use of toys/ equipment is followed. 

5. Age-Appropriate Play (Lego & Duplo)

- Lego: Standard Lego bricks are not suitable for children under the age of 4 due to small parts and choking hazards. 

- For these sessions we will provide Duplo bricks within a separate zone for younger children, it will therefore be the absolute responsibility and supervision of parents and/or guardians to ensure that children under the age of 4 do not access Lego bricks and engage only with age appropriate toys. 

​6. Wheelchair Accessibility

Cloud Nine is committed to providing an inclusive and enjoyable environment for all children. We strive to ensure that our activities are accessible and welcoming to every participant.

If your child is a wheelchair user, please get in touch via the Contact Us form on our website before the event. Upon notification, we will make contact and discuss the most appropriate set up, for example seated train set up at a table. 

We are dedicated to making these adjustments whenever possible to provide an inclusive experience. Please let us know of any accessibility needs in advance and we will strive to meet them wherever possible.

​7. Refreshments

.Where required we will be providing food and drink. This may be at either a play session in the form of a ‘cafe’ or at parties including party boxes / snacks / birthday cake etc. Allergies must be made known to us in advance to avoid any allergic reactions. We do not take any responsibility of any spillages, burns, or allergic reactions.

​7. Breakages

We accept that sometimes accidents happen, or a lego brick or two may go missing, however should something happen that includes severe breakages, liability will come down to the customer.